Information for Patients:

If you have an emergency, please call 911 or go to the emergency room.


Walk-in:

Date and Hours: Wednesday 5PM – 6:30PM.
Due to the high volume of patients that come in we will only be accepting the first 10 patients. This is a first come first serve basis. We do not schedule appointments during the walk in hours.
If you come into the office and it is past 6pm or if there are 10 patients waiting to see Dr. Fanaei we won’t be able to add you to the waitlist. We suggest you call the office before coming in to see if there is an available spot.


Phone Appointments:

Please note that phone appointments are not on time. When booking a phone appointment please expect a delay in the call.

If you missed your phone appointment, we will need to reschedule during Dr. Fanaei’s next available date.

Dr. Fanaei does his best to get to all appointments on time.


New Patients:

Currently we are not accepting new patients. If you would like to be on our waitlist, please call our office at (905)-597-4443. Please note we cannot guarantee how long the waitlist will take.


Prescription:

For any new prescriptions you will need to book an appointment with Dr. Fanaei, please book an appointment online through our booking system or call the office at (905)-597-4443.

If you need a refill, please contact your pharmacy or our office 1 week prior to your prescription finishing. You can ask your pharmacy to send us a prescription refill request or you can schedule a phone appointment with Dr. Fanaei. In some cases, Dr. Fanaei will need to speak to the patient directly and cannot accept the refill request from the pharmacy, in this case we will notify you and try to schedule an appointment as soon as possible.

Our clinic policies


1.  Bring your valid Health Card. All patients must provide a valid Provincial Health Card at the time of each visit. If you are visitor to Canada or you have refugee status, you are required to provide us with original valid photo ID


2. We schedule the last in-person visit thirty minutes prior to closing, the clinic will register the last in-person patient 30 minutes prior to closing time.

Prescription Renewals


We request that medication renewals be done during your regular appointment with your family doctor.
Please contact the clinic or schedule an online visit with your family doctor for medication renewals.


Uninsured Services & The Office Policy

 

 

 

 



Health Cards


It is the patient’s responsibility to have a valid health card. There is a charge for appointments if no valid health card is
provided prior to the visit.


Mental Health


• Toronto Distress Centres (24/7): 416 408-4357 or 408-HELP
• Kids Help Phone: 1 800 668-6868;

In case you need any community health support, here is the information you need

https://hub.theaccesspoint.ca/pg_external_map.php

 

 

COVID- 19 test centre (North York)

https://www.nygh.on.ca/covidtesting

Other COVID test centres:

Updated information on the Third dose of COVID-19 vaccine: